Terms and Conditions for Man With Van Walworth

These Terms and Conditions set out the basis on which Man With Van Walworth provides moving, transport, loading, unloading, and related removal services to customers in the United Kingdom. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create a clear understanding of our responsibilities and your responsibilities, so that every man and van service in Walworth is delivered in an orderly, lawful, and professional manner. If any part of these terms is not clear, the customer should review them carefully before the service begins.

These terms apply to all domestic and commercial jobs arranged with Walworth man with van, whether the service involves a single item, a partial load, or a full property move. They cover booking, payments, cancellations, liability, waste handling, and the governing law that applies to the contract. Nothing in these terms affects your statutory rights under UK law. Any variation to these terms must be agreed in writing and confirmed by us before the service begins.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Walworth name. References to “you” and “your” mean the customer, the person making the booking, and, where relevant, anyone acting on their behalf. Where a booking is made for a business, charity, landlord, tenant, or other organisation, the person placing the order confirms that they have authority to do so. The customer remains responsible for providing accurate information at all times.

All bookings are subject to availability, vehicle access, staffing, and the nature of the items to be moved. Any quote is based on the details supplied at the time of enquiry, including the collection and delivery points, access conditions, load size, item type, and any special handling requirements. If the information changes, the quotation may also change. We may refuse or withdraw a booking if we reasonably believe the job cannot be completed safely, lawfully, or within the terms originally agreed.

Booking Process
A booking is usually made by phone, email, online form, or any other method we make available. To complete a booking, you must provide accurate details about the items, addresses, preferred date, time window, floor level, parking access, lift availability, and any restrictions that may affect the service. Your booking is not confirmed until we send acceptance, issue a written confirmation, or otherwise agree to carry out the work. We may request photographs, an inventory list, or additional information before confirming.

When you book Walworth man with van services, you agree that the collection and delivery points are safe, accessible, and suitable for the planned vehicle and team size. If there is a significant mismatch between the information given and the actual circumstances on arrival, we may revise the price, adjust the method of work, or cancel the service. Additional charges may apply for stairs, waiting time, difficult access, long carries, disassembly, reassembly, or unscheduled extra items. We will usually inform you of any change before proceeding where reasonably possible.

Payments
Unless otherwise agreed in writing, payment is due on completion of the job. We may require a deposit, part payment, or full prepayment for certain bookings, including urgent jobs, weekend work, high-value moves, or services involving additional risk or extended labour. Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified at the time of booking. We do not usually accept cheques unless stated in advance.

All prices are quoted in pounds sterling and may be exclusive or inclusive of VAT depending on our trading status and the way the quotation is presented. The customer is responsible for checking the quotation carefully. If the job extends beyond the originally agreed scope, extra labour, waiting time, parking fees, congestion-related costs, tolls, or additional journeys may be charged. We reserve the right to issue an updated invoice where the work performed differs materially from the original booking description.

Cancellations and Amendments
If you need to cancel or change your booking, you must notify us as soon as possible. Cancellations made with reasonable notice may be accepted without charge, but late cancellations or missed appointments may incur a fee to cover time reserved, staff allocated, and travel costs. If we have already arrived at the collection point, attended the address, or started loading, charges may apply even if the job is not completed. Where a deposit has been taken, it may be non-refundable if stated at the time of booking.

If you request a change to the moving date, time, route, or inventory, we will do our best to accommodate the request, but changes are subject to availability and may affect the price. We are not responsible for delays caused by changes made by the customer, incomplete information, or inability to access the property. In the event of severe weather, road closures, vehicle breakdown, or other unforeseen circumstances, we may reschedule the job or alter the service arrangements to ensure safety and lawful operation.

Customer Responsibilities
You must ensure that all items are adequately packed, labelled, and ready for transport unless packing has been specifically included in the booking. Fragile items should be protected to an appropriate standard. You must remove or disclose any prohibited, dangerous, flammable, explosive, or illegal items before the move begins. We are entitled to refuse to handle any item that appears unsafe, contaminated, unstable, or unlawfully transported. The customer is also responsible for securing any necessary permissions from landlords, management companies, building staff, or local authorities where relevant.

You must make sure that the collection and delivery locations have adequate parking arrangements or that parking permissions have been obtained in advance. Any fines, penalties, enforcement charges, or extra costs arising from the customer’s failure to secure access or parking may be added to the invoice. We are not liable for delays or additional costs resulting from blocked access, inaccurate directions, absent keys, restricted loading areas, lift failures, or any circumstance outside our reasonable control. A man with van in Walworth must be able to work safely and efficiently, and your cooperation is essential.

Liability
We will exercise reasonable care and skill when carrying out the service. However, liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, inherent defects, poor packing by the customer, or damage caused by items that were unstable, improperly secured, or not suitable for transport. Unless we agree otherwise in writing, we do not accept liability for loss of earnings, loss of profit, indirect loss, or consequential loss arising from delay, rescheduling, or cancellation.

If we are found liable for loss or damage to customer property, our liability will normally be limited to the lower of the repair cost, replacement value, or the value agreed in writing before the move, subject to any applicable exclusions. Claims must be made promptly and in writing, with sufficient evidence to allow us to investigate. Any damage must be reported as soon as reasonably possible and before items are altered, repaired, or disposed of. Failure to report an issue promptly may affect the claim.

Insurance and Risk
We may hold appropriate insurance for the services we provide, but insurance does not replace the need for correct packing, disclosure, and preparation by the customer. It is your responsibility to insure valuable, fragile, sentimental, or high-risk items if you want protection beyond the standard service terms. Unless expressly agreed, we do not provide specialist insurance for antiques, artwork, cash, jewellery, confidential documents, or irreplaceable goods. Risk in the goods may pass at different times depending on the service arrangement and applicable law.

Waste Regulations
Where our service includes removal, disposal, clearance, or transportation of waste, the customer must ensure that the waste is lawfully described and declared. We only handle waste in compliance with applicable UK waste regulations, including requirements relating to storage, transfer, carriage, and disposal. We may ask the customer to identify the type of waste, confirm its origin, and provide any information needed for lawful handling. We may refuse any load that contains hazardous or regulated materials unless we have expressly agreed and are legally able to handle it.

The customer must not use our service to dispose of electrical goods, batteries, paint, oils, asbestos, chemicals, medical waste, gas cylinders, or any material that requires specialist treatment unless prior written agreement has been given. If a load is misdescribed, contaminated, or includes prohibited waste, we may stop the job and charge for time, travel, and any compliance action required. The customer agrees to reimburse any costs, fines, penalties, or disposal charges arising from inaccurate declarations or unlawful waste presented for collection. A Walworth man with van operating as a removal service is not a substitute for specialist hazardous waste contractors.

Ownership and Right to Dispose
You confirm that you own the waste or goods supplied for removal or that you have authority from the owner to arrange disposal or transport. If ownership is disputed, we may decline the work until proof is provided. We are not obliged to verify ownership beyond reasonable checks based on the information supplied. Any items left behind after completion of the service may be treated in accordance with applicable law and our reasonable operational procedures. We do not accept responsibility for items that were not clearly identified at the time of the booking.

Delays, Force Majeure, and Operational Limits
We are not liable for failure to perform, or delay in performing, any obligation caused by events outside our reasonable control. Such events may include traffic disruption, extreme weather, road accidents, strikes, civil disorder, vehicle failure, fuel supply issues, fire, flood, or interruption to utilities. If such an event occurs, we may suspend the service, rearrange timing, or cancel without liability beyond refunding any amount due for work not performed, where required by law or agreed in writing.

We reserve the right to refuse to carry out any activity that we consider unsafe, unlawful, physically impossible, or outside the scope of the original booking. This includes lifting items that are too heavy for safe manual handling, entering hazardous premises, or moving goods that exceed vehicle weight, size, or loading limitations. Our team may also stop work if they are subjected to abuse, threats, intimidation, or unsafe conditions. Any such interruption may still be charged if the service has already commenced.

Complaints, Severability, and Governing Law
If you have a complaint about the service, you should raise it as soon as reasonably possible so that we may investigate. We may ask for photographs, documents, or a written account of the issue. If any part of these terms is held to be invalid or unenforceable, the remaining parts will continue in full force. No failure by us to enforce a right will be treated as a waiver of that right unless we confirm this in writing.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services provided by Man With Van Walworth will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. By booking a man with van service in Walworth, you acknowledge that you have read, understood, and accepted these terms and that you are entering into a legally binding agreement based on the information provided.