Terms and Conditions
Man with Van Walworth Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Walworth provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Walworth, the provider of the removal, transport and related services.
1.2 "Customer" means the person or business booking or using the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, delivery, collection, man and van work, or related services carried out by the Company.
1.4 "Service Address" means any address at which the Services are to be provided, including collection and delivery locations.
1.5 "Goods" means any items, property or possessions that are the subject of the Services.
1.6 "Contract" means the agreement between the Customer and the Company for the provision of Services incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van, household and office removals, small moves, and related transport services within Walworth and surrounding areas, as well as journeys to and from other locations in the United Kingdom, subject to agreement at the time of booking.
2.2 The exact scope of the Services, including vehicle size, number of operatives, dates, times and addresses, will be agreed with the Customer during the booking process and confirmed by the Company.
2.3 Any additional services requested on the day of the move, including extra stops, additional labour, waiting time or changes in destination, are subject to availability and may incur extra charges.
3. Booking Process
3.1 Bookings may be made by the Customer by contacting the Company and providing all necessary information, including collection and delivery addresses, access details, the nature and approximate quantity of Goods, preferred dates and times, and any special requirements.
3.2 The Customer is responsible for ensuring that all information given is accurate and complete. The Company will rely on this information in calculating charges, allocating vehicles and staff, and planning the Services.
3.3 A booking is only accepted once the Company has confirmed the details to the Customer. Confirmation may be given verbally or in writing, depending on the method of contact used.
3.4 The Company reserves the right to refuse any booking at its discretion, including where the Services requested are outside the Company’s normal operational capabilities or where the Customer has previously failed to comply with these Terms and Conditions.
3.5 For larger moves or commercial work, the Company may request a pre-move survey or additional information before confirming the booking. Any estimate given before a survey is indicative only and may change after the survey has been completed.
4. Estimates and Pricing
4.1 Prices may be quoted as a fixed price for a specified job or as an hourly rate for the use of a vehicle and operatives, or a combination of these, depending on the nature of the Services.
4.2 Any estimate provided is based on the information supplied by the Customer. The Company reserves the right to adjust the price where:
a) the actual volume or weight of the Goods exceeds that advised by the Customer;
b) access at any Service Address is more restricted than disclosed, including stairs, lifts, parking restrictions or distance from vehicle to entrance;
c) additional services are requested or required on the day; or
d) any delay arises due to the Customer, their agents or third parties, including waiting for keys, paperwork, or access.
4.3 The Company will, where reasonably practicable, inform the Customer of any change to the price before incurring additional charges.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due in full on completion of the Services on the day of the move.
5.2 The Company may require a deposit to secure a booking, particularly for larger moves, long-distance work or peak periods. Any required deposit will be communicated to the Customer during the booking process.
5.3 Accepted methods of payment will be stated to the Customer at the time of booking. The Company does not accept payment by cheque unless expressly agreed in advance.
5.4 If payment is not made as required, the Company reserves the right to:
a) suspend or refuse to commence or continue the Services;
b) retain the Goods until full payment, including any additional charges, has been received; and
c) charge interest on overdue amounts at the statutory rate in force from time to time until payment is received in full.
5.5 For business Customers, credit arrangements may be considered on a case by case basis, subject to satisfactory checks. Where credit terms are granted, invoices are payable within the period specified on the invoice.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or amend a booking, the Customer must inform the Company as soon as possible.
6.2 The following charges may apply for cancellations by the Customer:
a) cancellation more than 72 hours before the agreed start time: no cancellation fee, and any deposit may be returned or carried forward, at the Company’s discretion;
b) cancellation between 24 and 72 hours before the agreed start time: the Company may retain all or part of any deposit paid to cover administrative and scheduling costs;
c) cancellation less than 24 hours before the agreed start time or failure to be available: the Company may charge up to 100 percent of the quoted price.
6.3 If the Customer wishes to amend the date, time, addresses or scope of the Services, the Company will endeavour to accommodate the changes but cannot guarantee availability. Changes may result in an adjustment to the price.
6.4 The Company may cancel or postpone the Services where:
a) the Customer has not provided accurate information at the time of booking;
b) the Company reasonably believes that providing the Services would be unsafe or unlawful;
c) extreme weather or circumstances beyond the Company’s reasonable control prevent safe operation; or
d) the Customer is in breach of these Terms and Conditions, including non-payment of any required deposit.
6.5 In the event that the Company cancels a booking, any deposit paid by the Customer will normally be refunded, unless the cancellation is due to the Customer’s breach of these Terms and Conditions.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) ensuring that the Goods are ready for removal and properly packed, unless packing services have been agreed;
b) ensuring that all necessary consents, permits and permissions, including parking arrangements and building access, have been obtained;
c) being present or represented at all relevant times during loading and unloading;
d) securing valuables, important documents and personal items, and removing any items that are excluded under these Terms and Conditions; and
e) complying with all applicable laws and regulations, including waste and recycling requirements.
7.2 The Customer must not ask the Company to transport any items that are illegal, dangerous, flammable, explosive, perishable or otherwise unsuitable, including but not limited to gas cylinders, fuel, chemicals, paint, or live animals.
8. Access and Parking
8.1 The Customer must ensure that suitable parking is available at all Service Addresses, including any waivers, permits or permissions necessary to allow the vehicle to park and carry out the Services.
8.2 Any parking charges, fines or penalties incurred as a result of inadequate arrangements or incorrect information provided by the Customer may be added to the final bill.
8.3 The Customer must notify the Company in advance of any access issues, such as low bridges, narrow roads, restricted entrances, height limits, internal or external staircases, or lack of lifts.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the limitations set out in this clause.
9.2 The Company will not be liable for:
a) damage to Goods that are inadequately packed by the Customer or a third party;
b) damage to flat pack furniture that has not been properly disassembled prior to moving, or that is moved in an assembled state at the Customer’s request;
c) minor marks, scuffs or scratches to walls, floors or staircases that may reasonably occur when moving large or heavy items through tight spaces, provided reasonable care has been taken;
d) loss of or damage to any item of particularly high value, including cash, jewellery, documents, artwork, antiques, collections or electronic data, unless such items have been declared to and accepted by the Company in writing before the move;
e) any loss, damage or delay arising from causes beyond the Company’s reasonable control, including traffic, road closures, accidents, severe weather, or acts of third parties.
9.3 The Customer is advised not to include cash, financial instruments, passports, highly sentimental items or irreplaceable documents in the Goods to be transported.
9.4 If the Company is found liable for loss of or damage to the Goods, such liability will be limited, at the Company’s option, to the cost of repair or the replacement value of the item, subject always to an overall financial limit that is reasonable in relation to the price paid for the Services.
9.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.
10. Claims and Complaints
10.1 Any damage or loss that may give rise to a claim should be reported to the Company as soon as reasonably possible, and in any event within 7 days of completion of the Services.
10.2 The Customer should provide a clear description of the issue and supporting evidence where available. The Company may request access to inspect any alleged damage before repair or disposal.
10.3 The Company will investigate any complaint in good faith and may request additional information. Prompt co operation by the Customer will assist in resolving matters efficiently.
11. Waste, Disposal and Environmental Regulations
11.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove waste items where this has been specifically agreed as part of the Services.
11.2 The Customer must not present hazardous, clinical or prohibited waste for removal. Such items will not be carried and the Customer may be charged for any costs or delays resulting from their presence.
11.3 Where the Company agrees to remove unwanted items for disposal or recycling, these items will be handled in a lawful and responsible manner. Additional charges may apply for bulky waste, electrical appliances, mattresses, and items that incur specific disposal costs.
11.4 The Customer remains responsible for ensuring that any items presented for disposal may lawfully be disposed of and that no third party rights are infringed.
12. Delays and Waiting Time
12.1 The Company will use reasonable endeavours to adhere to agreed start times and schedules, but times given are estimates only and may be affected by traffic or other unforeseen circumstances.
12.2 If delays occur due to reasons outside the Company’s control, including waiting for keys, access, or instructions from the Customer or third parties, additional waiting time charges may apply at the prevailing hourly rate.
13. Insurance
13.1 The Company maintains appropriate insurance in respect of its legal liabilities to Customers and third parties in connection with the Services.
13.2 The Customer is encouraged to maintain their own insurance for Goods in transit and for any special or high value items, particularly where the value of the Goods exceeds any applicable limitations described in these Terms and Conditions.
14. Subcontracting
14.1 The Company reserves the right to subcontract all or any part of the Services to carefully selected third party contractors.
14.2 Where subcontractors are used, these Terms and Conditions will continue to apply, and the Company will remain the main point of contact for the Customer.
15. Data Protection and Privacy
15.1 The Company will collect and process personal information about the Customer for the purpose of providing the Services, handling bookings and payments, and managing customer relations.
15.2 The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except where necessary for the performance of the Contract, to comply with legal obligations, or with the Customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.
17.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
17.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract. Customers are encouraged to review the current Terms and Conditions before confirming a booking.
